Serving customers since 1900

Call Us: 330-744-4375
645 Market St.
Youngstown, Ohio 44502

Policies

Orders

Availability

On occasion we will temporarily run out of stock of an item due to high demand. If this is ever the case for an item you ordered, we will send you an out-of-stock e-mail within 24 business hours. If you have a time-constraint on your order please respond to the e-mail and our team at Zabel's will work on a solution for you. You can call us toll free at 888-340-4220 to talk to an inventory specialist to check stock on the items you’re purchasing before your order is placed to ensure availability.

Canceling/Modifying an Order

Please contact us immediately if you would like to cancel an order. If an order is already processing in our warehouse and being packed to ship, we cannot guarantee that the order can be canceled. In order to maintain accuracy and efficiency in our order process, we are unable to alter any orders after they have been placed. If you would like to add to or modify your order in any way, please contact us toll free at 888-340-4220.

If we cannot cancel an order because it has already shipped from our warehouse, please see our returns procedures.

Online Security

Please note to ensure our customers’ safety online, all orders go through security checks before we start processing them. Keep this in mind while ordering, as there may be a slight delay between when you place the order and when we start processing it.   

Payment Methods

Charges and Authorizations

Charges are authorized to your credit card once your order has been placed. If an item has been backordered, you will be notified that this is the case. If you would like to cancel any items on backorder, please let us know immediately. Otherwise, backordered items will be shipped as soon as they are made available. When you place an order on our site, an authorization is placed on your funds in the amount of your order. An authorization is a communication from your bank to our payment system letting us know your card is valid and the required funds are available. On your bank statement these authorizations may show as “pending,” but please keep in mind these charges are not yet complete.

Please note that credit card companies may differ in how long authorizations are held.

Credit Card (Preferred Method)

We ask that all orders be placed online via credit card payment. We accept all major credit cards including MasterCard, Visa, American Express and Discover.

Prepaid Credit Cards

Most prepaid credit cards are accepted. Please note that all credit card companies have differing policies for how long authorizations are held. Please contact your credit card company with any questions.

Purchase Orders

Unfortunately, we are unable to accept Purchase Orders from all customers. Our preferred method of payment is via credit card through our secure server.

Privacy Policy

Information Collection & Use

Zabel's is the sole owner of the information that is collected from customers on this site. We do not share any information about you with third parties in any way. Customer information is used by Zabel's to:

- Process orders

- Provide a personalized shopping experience for registered customers

- Send e-mail newsletters full of specials and helpful information to those who opt to receive them

Security

At Zabel's, we make ensuring your security while shopping on our site a top priority. To do this we employ the best security available on the net for transmitting your personal information. You can trust that your information is safe and secure while shopping with us.

Sharing Information

At Zabel's, we use outside companies to ship orders and to process credit card transactions. We only provide these companies with the appropriate and necessary information. They do not store, share, or retain this information in any way.

Products

Color Policy

We make every effort to portray the color of an item as accurately as possible on our site. However, the color of an item may appear differently according to the settings on your monitor. Unfortunately we cannot guarantee the accuracy of the color displayed on your monitor.  The colors and image colors will be as close as possible.

Image Policy

We strive to provide the most accurate images of our products as possible. However, despite our best efforts, some product images prove difficult or impossible to obtain. In these cases, we will use the closest representative image we can find for the product. These representative, illustrative images may show optional accessories or features, or may be an image of a similar product. Most images loaded will come directly from the manufacturers. To ensure accuracy, we recommend that you carefully read the product description and other related product literature such as Specification Sheets, MSDS Sheets, etc., before placing your order. If you have any questions or concerns about a product even after reading the description and product literature, please contact us.

Warranty Policy

If a warranty is available for an item, the details of the warranty can be found listed in the item description, or as a downloadable link on the item’s page. All warranties are handled based on the manufacturer’s warranty policy. Since manufacturers’ warranty policies vary, please contact us to verify warranty info before placing your order if you should have any questions

Returns Policy

Returns for Commercial Shipping Addresses

All regularly stocked items may be returned to us if the item has not been used and can be put back in the original packaging. In order for returns to be accepted, your items must be returned within 30 days from receipt of your order. Please contact us before returning an item back to us! We will create a return authorization for you and send you an e-mail with instructions on how to complete the return. Upon receipt and inspection of returned product(s), your credit card will be credited for the amount paid for the item(s) minus the 25% restocking fee.

Special Order items, Equipment, or items shipped directly from the manufacturer may be returned if unused, based on that manufacturer's return policy. Returns of defective or DOA items are also handled based on the manufacturer’s return/warranty policy. Since manufacturers’ return policies and restocking fees vary, please contact us as soon as possible if you wish to return an item so we can get the return set-up for you with the manufacturer.

The return shipping fee is the customer’s responsibility. Fees may be applied after the return has been completed.

Why do we charge restocking fees? The reason is simple: to keep prices as low as possible for you. When an item is returned, there are a lot of costs associated with processing the return. Companies that do not charge restocking fees simply pass the costs of their Returns Department onto their customers through higher prices. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are returned to us. The industry standard for restocking fees is 30%, but we lower this to 25% for our commercial customers.

Returns for Residential Shipping Addresses

All regularly stocked items may be returned to us if the item has not been used and can be put back in the original packaging. In order for returns to be accepted, your items must be returned within 30 days from receipt of your order. Please contact us before returning an item back to us. We will create a return authorization for you and send you an e-mail with instructions on how to complete the return. Upon receipt and inspection of returned product(s), your credit card will be credited for the amount paid for the item(s) minus the 30% restocking fee.

Equipment and Special Order items cannot be returned.

The return shipping fees are the customer’s responsibility. These fees may be applied after the return has been completed.

Why do we charge restocking fees? The reason is simple: to keep prices as low as possible for you! When an item is returned, there are a lot of costs associated with processing the return. Companies that do not charge restocking fees simply pass the costs of their Returns Department onto their customers through higher prices. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are returned to us.

Shipping Policy

Damaged/Missing Items - Common Carrier

If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following:

- Note it clearly on the delivery receipt before signing

- Keep your copy of the delivery receipt

- Contact us within 1 business day

- Keep the damaged packing materials for inspection

- Take pictures of the damaged items and packaging

Our warehouse gives great attention to packaging every order for shipment. Unfortunately damage does occur occasionally during transit and we must go to the carrier company to receive reimbursement for these damages. By signing the delivery receipt you are taking responsibility and ownership for the shipment in the condition noted. If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. By signing your name on the delivery receipt without noting any damages, you are stating that you have received your shipment in acceptable condition.

At Zabel's our team takes great care when packing your order, but on rare occasions damage may occur or an item may have been missed. If any part of your order is missing or damaged, please keep the items and packaging, and contact us within 5 business days of receiving your order so we can find a solution for you. Pictures of damage may be requested to help with the process.

Delivery Time

At Zabel's customer satisfaction with turnaround time is important to us. So our warehouse strives to have orders processed and ready to ship within 2-3 business days (Monday through Friday, 8:00 a.m. to 4:30 p.m., EST). Most products ship out of our Ohio warehouse. However, some items will be shipped directly from the manufacturer, in which case the delivery times may vary. Common carrier deliveries range from 1 to 10 days for delivery, depending on your proximity to the shipping origin. UPS ground shipping can take anywhere from one to seven days. All delivery times are estimates.

For additional shipping charges, UPS 2nd Day guarantees delivery of your order by the end of the second business day from when the order was picked up from our warehouse by UPS. UPS Next Day guarantees delivery of your order by the end of the next business day after your order was picked up from our warehouse by UPS. Expedited shipping is not an option for common carrier shipments.

UPS 2nd Day & Next Day orders received after 2:00 p.m. Eastern Standard Time will be processed on the following business day.

Destinations

We currently only ship within the continental United States but hope to expand to more territories soon.

Methods & Charges

Zabel's ships the majority of its products via UPS, however, for certain large and heavy items, a common carrier freight service is used. Shipping charges for common carrier and UPS items are calculated by factoring in the weight, dimensions, and shipping distance. Our shipping calculator is linked live with UPS so we charge UPS list rates to ship the items to your location.

Zabel's strives to offer you the best price that we can. Some online retailers may offer "free" shipping but upon closer scrutiny, most customers find that our price is still the best even with shipping.

Split Shipments

At Zabel's we make every effort to try and consolidate shipments as much as possible. We cannot guarantee every item will ship together due to where items are sourced from. If multiple shipments of your order are required, the full amount of the shipping costs will be charged in the first shipment. If you want part of your order sent expedited and the other part sent using Standard Ground, please place two separate orders.